1. How is my order shipped?
Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
UK and EU – DHL Express Delivery.
USA – FedEx Ground Service
2. How long does it take for my order to reach me?
Orders are despatched within 5 working days after payment confirmation. Typically, UK and EU orders take between 24-72 hours after dispatch. For US orders ground service is used and can take up to 7-10 working days depending on the delivery address. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond our control. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card. Delivery delays due to service interruptions or inclement weather conditions are not our responsibility or the carrier.
3. Which countries do you ship to?
Currently, from our website, we ship to addresses all over the World.
4. What are your delivery charges?
Zone 1 – (Europe) – 50 euro to any single address.
Zone 2 – (Europe) – 80 euro to any single address.
Zone 3 – (Middle East, North Africa, Russia ) – 120 euro to any single address.
Zone 4 – (USA, Canada ) – 200 euro to any single address.
Zone 5 – Other destinations (which not included above) – 250 euro to any single address.
5. How do I track my orders?
You will find you order number and also you will receive it by email. You can check the order status by enter in number field in “Truck Order ” .
6. How do I start shopping online ?
For step-by-step shopping instructions, please follow the progression below:
1.When you have found a Product on the Website that you would like to buy, please click on the button labeled “add to cart”. This will add your Product to a virtual “shopping cart”.
2.To change what’s in your virtual shopping cart at any time, click on the button labeled “edit cart”.
3.To remove a Product from your virtual shopping cart, click on the button labeled “remove” by the product.
4.To add more Products to your virtual shopping cart, click on the link labeled “continue shopping”.
5.To pay for the Products in your virtual shopping cart at any time, click the button labeled” check out”.
7. How do I know if an item is in stock?
All items are in stock unless “Out of stock” is indicated. On receipt of your order, if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.
8. Can I deliver to another address, other than my card billing address?
Yes, it is possible if the delivery address is in the listed countries.
9. What is your cancellation policy?
Our “no questions asked” cancellation policy allows you to cancel your order with us:
1.Before the Products are delivered to you; or
2.Within 7 working days of receiving the Products.
Please refer to our Terms and Conditions relating to cancellations and returns.
I would like to change my order. What should I do?
If you would like to amend your order, please contact us.
10. How do I know that my order has been successfully submitted?
You will receive an email acknowledgment containing the order reference number and details of your purchase. Your
order will be only dispatched upon receipt of payment.
11. How can I pay for my order?
You can pay by Direct Bank Transfer or using your Credit/Debit Card
12. How do I use a promotion code?
To use a promotional code, please follow these steps:
1.Place your orders.
2.Proceed to checkout.
3.Enter your Promotion Code at the box indicating “Promotion Code”. Simply type or copy and paste (recommended) the
promotional code in this text field.
4.Submit your order to see the final amount with your promotion discount applied.
13. What is your return Policy?
Please refer to our Terms and conditions relating to returns..
14. Do I need to register and set up an account to shop?
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit.
15. What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us, and quote your transaction reference number. Our customer service is open from Monday to Friday, 9 am to 5.30 pm (CET time). We will endeavor to reply to your query within 2 working days and we will advise you on what to do next.
16. Is there a minimum order value?
There is no minimum order requirement. Delivery charges will remain as specified.
17. What are your Terms & Conditions?
Find out more about Terms & Conditions.
18. What are the recommended browsers for this site?
This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.
19. Is my personal information kept private?